WEBSITE SUPPORT

CONCENTRATE ON WHAT YOU DO BEST AND LET US HANDLE THE REST!

Partner with a consultancy that puts you first! 

WEBSITE SUPPORT IN MARSHVILLE & CHARLOTTE, NC

It’s time to eliminate your business headaches with excellent website support, are you keeping your website update? I mean seriously do you update your site on the regular?

La Luna Creative L.L.C. is here to solve one of the most significant problems after your site is launched, keeping your website up to date. Talk to La Luna Creative L.L.C. today about getting excellent support!

DID YOU KNOW THAT YOUR WEBSITE IS A VITAL PART OF YOUR BUSINESS?

You have a website that is a vital part of your business. You use your site to keep current customers up to date, generate new ones and finally generate revenue (we hope). It’s a network where customers, clients, providers, associates and new employees will learn about you and interact with you. It is essential to the success of your business, and you want to rest knowing that it will be up and running 24/7 without disruption.

All software is susceptible

Unfortunately, that is the world we live in now; all software needs updating, including the software that makes your website run. If you are not aware of this, you are out of the loop, and your competition is probably at the forefront coming up with new sites and marketing strategies. More and more people are connecting online, making it harder to stay ahead and keep up. Which leaves more websites open to hacking and being attacked with viruses; this includes major companies and their sites.

Do you have the time to do it yourself?

We all know there are not enough hours in the day and having to keep up to date with your website is now added to your to-do list. Unfortunately, your site can’t wait for you to have the time to maintain it. Having your website up to date, secure and backed up can take a lot of time. Let La Luna Creative L.L.C. taken on this chore for you so that you can concentrate on your business. Technology is forever changing can you keep up with it?

Basic Help

Yeah, there are many places and options for you to use to keep your site maintained. Heck some of them will be cheaper then we offer, but will they pay attention to even the smallest details of your business and website? Will they genuinely know your business needs? Probably not because they are too busy taking care of the thousands of customers they already have.

Our Help

If you have read this far then, it’s probably for one or two reasons. 1. We know your business already and your website, because we built it or we may have worked on it for you. So we know how everything works and is put together. We also know the software it was built on very well because 95% of the websites we have developed over the many years we have been in business have been made on this very software. So who best to support you and your business?  2. You know we are right, and you know what we say is nothing but the truth, without holding anything back.

What Do We Offer?

We will do all the things you don’t want to do or have time to do.  Depending upon your package we will perform small tasks on your website throughout the month, this will ensure your site is perfect.

The benefit

Well working with us of course lol! No, seriously working with us will save you much needed time and of course money.  Again you can concentrate on more important things.

We are busy

We can’t lie, like doctors, lawyers, plumbers and any great service professionals in demand, good people like us are in need these days, and it doesn’t look like it’s going to change anytime soon. Because of this, we ask anyone who is interested in working with us to apply for a spot. We want to make sure we can genuinely help you, and we are a good fit for each other.

Here are some of the tasks that we will perform

  • Website updates to the theme, platform, and plugins
  • Backups
  • Security features
  • Email Setup
  • Content added and or removed
  • Small website fixes (depending on the repair, this may require more hours then you may have purchased)
  • Broken Links
  • Content Writing/Fixes
Why do I Have to Apply?

We ask our clients who need ongoing support to apply to make sure we can give 1000% support to all of our clients. We want to make sure we have the time to take you on as a support client. Because of this, we made our support plans available via application only.

 

Additionally, you don’t have to be a current client to apply for our support services, but your website must be on the WordPress platform.

Please look our plans below and fill out the form to see if you qualify for the program.

We came up with this service to offer our clients a capable partner who can help you take your business to the next level.

BRONZE PLAN

$130 1 Hour

  • This hour does not carry over. Contact us for details.

SILVER PLAN

$278 3 Hours

  • *These are can be carried over, read below for details.

GOLD PLAN

$455 5 Hours

  • *These are can be carried over, read below for details.

PLATINUM PLAN

$880 10 Hours

  • *These are can be carried over, read below for details.

*Carryover Hours: Unused hours are stored for up to 2 months. Please note: this is rare because of the hands-on nature of the La Luna Creative L.L.C. website support, hours not used after two months are lost. Hours more than the monthly plan are billed at $99/hr and are due at the time of service. Hours immediately expire upon cancellation of any plan. Time is billed in 15-minute increments.

HOW DOES IT WORK?

It is easy to get support from us; once we receive your inquiry, we will send you a questionnaire to get to know you and your business needs. We will contact you with package options; just pick a package and sign and return our agreement. Once you are approved, we will send you a customer number. When you need support, you can send us a support ticket, and we will get to work on your project as quickly and efficiently as possible with an average turnaround time of 48-72 hours after receiving your request and during our regular business hours. Hours more than your monthly plan are charged on a discount hourly basis. The work performed is billed in 15-minute increments and subtracted from the package purchased.

If we require additional information or what you need will incur an additional fee, we will contact you to find out how you would like to proceed.

No long-term contracts. Cancel anytime.

FAQ

WEBSITE SUPPORT FORM

  • What is it built with? What theme are you using? When was the last time it was updated? What plugins are installed? Do you have access to your admin (backend of your site) Is someone providing support now? Do you have FTP access?

TURN YOUR BUSINESS DREAMS INTO REALITY!

Schedule a Free 20 Minute Consultation, let us turn your business dreams into reality. Take your business to the next level today!

GET IN TOUCH

Based In Marshville, NC

Office hours: Mon-Thurs 9am-5pm EST

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